Terms of Service

1. Agreement to Terms

By accessing or using Illumate UI (operated by Patrik Duch s.r.o., IČO: 24091090, with its registered office in the Czech Republic, hereinafter "Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). These Terms are governed by the laws of the Czech Republic and, where applicable, by the regulations of the European Union. If you do not agree to these Terms, please do not use our service.

2. Description of Service

Illumate UI provides a platform for creating interactive product tours and user onboarding experiences for websites. Our service provides a visual editor for creating guided tours. The editor includes a preview tool for loading websites and creating guided tours with hint bubbles and interactive elements. The Service is not designed or intended for automated data extraction or large-scale scraping activities and is intended solely for use with publicly accessible website content. Use with authenticated, restricted, or non-public content is prohibited.

3. Proxy Editor & Website Authorization

The proxy-based editor ("Editor Mode") is provided solely for the purpose of designing and previewing guided tours. It is not intended for public distribution, republishing, or creating derivative works of third-party website content. No website content is permanently stored, cached, or redistributed by our servers.

You may only use the Service on websites that you own, operate, or have explicit written authorization to modify. You are solely responsible for ensuring you have the necessary rights and permissions to create tours on any target website.

Website previews generated through the proxy editor are accessible only to the authenticated user who created them.

We do not verify or monitor whether users have authorization to access or modify third-party websites. Responsibility for such authorization lies solely with the user.

4. User Accounts

To use our service, you must:

• Create an account with accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be at least 18 years old (the Service is intended for business and professional use; minors are not permitted to register)
• Accept full responsibility for all activities under your account

5. Acceptable Use

You agree not to:

• Use the service for any illegal purpose
• Violate any third-party rights, including intellectual property rights
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Create tours for websites without proper authorization
• Use the service to distribute malware or harmful content
• Bypass or circumvent built-in safety mechanisms, including click-action restrictions
• Use browser developer tools, console, or scripts to manipulate or override the service's default behavior on third-party websites
• Use the service to automatically submit forms, trigger payments, delete data, or perform any destructive actions on third-party websites
• Use the proxy editor to publicly distribute, republish, or mirror third-party website content
• Access, scrape, or redistribute content from websites you do not own or have authorization to modify

6. Tour Interactions and Safety Restrictions

Illumate UI provides form auto-fill and element highlighting capabilities for use within interactive tours. By default, the service blocks automatic click actions on submit buttons, payment forms, and other potentially destructive elements on third-party websites.

When loading third-party websites within the tour builder, Illumate UI makes HTTP requests solely for the purpose of rendering and displaying page content. These requests are strictly read-only and are not designed to trigger any modifications, form submissions, or state changes on the target website.

You acknowledge and agree that:

• Auto-fill actions are intended for demonstration and onboarding purposes only
• Page loading requests are passive and do not perform any write operations on third-party websites
• You are solely responsible for any consequences resulting from bypassing or modifying the service's built-in safety restrictions through browser console, scripts, or any other means
• Illumate UI bears no liability for any unauthorized actions performed on third-party websites through manipulation of the service's default behavior
• You must obtain proper authorization from website owners before creating tours that interact with their forms or elements
• We reserve the right to limit or block access to the proxy feature in case of excessive or abusive usage

7. Indemnification

You agree to indemnify, defend, and hold harmless Illumate UI, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of third parties, including website owners
• Any tours you create that cause harm to third parties
• Your circumvention of safety restrictions
• Any claims by third-party website owners related to your use of the proxy feature
• Your failure to obtain proper authorization for tour creation

8. Intellectual Property

The Illumate UI service, including its original content, features, and functionality, is owned by Patrik Duch s.r.o. and is protected by Czech, European Union, and international copyright and intellectual property laws. You retain ownership of the tours you create using our service.

9. DMCA & Takedown Requests

We respect the intellectual property rights of others. If you believe that content accessible through our Service infringes your rights, please contact us with a detailed description. Upon receiving a valid takedown request, we will promptly remove or disable access to the relevant content. We reserve the right to disable proxy access to any website at the request of its owner.

For EU users: this provision also applies in accordance with Directive 2000/31/EC (E-Commerce Directive) and Regulation (EU) 2022/2065 (Digital Services Act). We act as an intermediary service provider and will respond to lawful orders from competent authorities within the EU.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties that the proxy feature will work with all websites
• Warranties regarding the accuracy or reliability of any information
• Warranties that tours will display correctly on all browsers or devices

You use the Service at your own risk. We do not guarantee compatibility with any third-party website. For consumers within the EU/EEA, this disclaimer does not affect your statutory rights under applicable consumer protection laws, including Directive 2011/83/EU (Consumer Rights Directive).

10.1 Billing, Payments & Refunds

We offer a 14-day money-back guarantee on all paid subscriptions. If you are not satisfied, you may request a full refund within 14 days of your initial purchase or renewal by contacting us at legal@illumateui.app. This guarantee applies to all customers, whether consumers or businesses.

For consumers within the EU/EEA, this voluntary guarantee operates alongside, and does not replace, your statutory right of withdrawal under Directive 2011/83/EU (Consumer Rights Directive), which you may exercise within 14 days without giving any reason.

You may cancel your subscription at any time through your account settings or billing portal. Cancellation takes effect at the end of the current billing period, and you will retain access to the Service until that time. No further charges will be applied after cancellation.

After the 14-day period, payments for the current billing period are non-refundable, except where a refund is required by applicable consumer protection law. You will not be charged again once you cancel.

To prevent abuse of the money-back guarantee, escalating restrictions on new purchases and re-subscriptions apply following each refund:

• Up to 30 days after a first refund
• Up to 90 days after a second refund within a 12-month period
• A permanent restriction on the voluntary money-back guarantee and new purchases after a third refund within a 12-month period

These restrictions apply only to new purchases and re-subscriptions — your existing account and access to the free tier are not affected. We reserve the right to deny refund requests in cases of demonstrable abuse or repeated refund-and-resubscribe patterns. These limitations do not affect the statutory withdrawal rights of EU/EEA consumers under Directive 2011/83/EU.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING CZECH LAW (ACT NO. 89/2012 SB., CIVIL CODE) AND EU LAW:

• Illumate UI shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• This includes damages for loss of profits, data, goodwill, or other intangible losses
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim, or €100 EUR, whichever is greater
• We are not liable for any actions taken on third-party websites through the Service
• We are not liable for damages caused by your circumvention of safety features

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable Czech or EU law.

12. Third-Party Websites

The Service allows you to interact with third-party websites. You acknowledge that:

• We have no control over third-party websites and are not responsible for their content, privacy policies, or practices
• Your interactions with third-party websites are solely between you and the website owner
• We do not endorse or assume any responsibility for third-party websites
• You must comply with the terms of service of any third-party website you access through our Service
• Any legal issues arising from your use of third-party websites are your sole responsibility

We do not host, store, cache, or redistribute third-party website content as part of the Service. All website previews are rendered temporarily and solely for the purpose of tour creation. No copies of third-party content are retained on our servers after the preview session ends.

We make no representations or warranties regarding the legality of accessing or interacting with any third-party website through the Service.

13. Data Protection and Privacy

Illumate UI collects and processes personal data as described in our Privacy Policy, which forms an integral part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

In the current version of the Service, tours created through the Editor Mode are accessible only to the authenticated user who created them. Illumate UI acts as the data controller for user account data in accordance with applicable data protection laws.

If you provide us with any personal data through the Service, you represent that you have the right to share such data with us and that the data is accurate and lawfully obtained.

This responsibility also extends to any personal data of third parties contained in website content you load through the Service. Even where such content is publicly accessible, you are solely responsible for ensuring that you have a valid legal basis, and any necessary consent or authorization under applicable data protection law, to process it through the Service. In respect of such third-party personal data, you act as the data controller and Illumate UI acts solely as a technical intermediary that does not retain or further process it, as described in Section 2.4 of our Privacy Policy. You must not use the Service with content that contains sensitive personal data — such as health, financial, or account information — unless you have full authority and a lawful basis to process it.

Illumate UI processes all personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and applicable Czech data protection laws. The competent supervisory authority for Czech data protection matters is the Czech Office for Personal Data Protection (ÚOOÚ, https://uoou.gov.cz).

For detailed information about how we process personal data, your rights as a data subject, and how to exercise them, please refer to our Privacy Policy or contact us at privacy@illumateui.app.

14. Termination

We reserve the right to terminate or suspend your account immediately, without prior notice, for:

• Violations of these Terms
• Suspected fraudulent or illegal activity
• Complaints from third-party website owners
• Circumvention of safety restrictions
• Any other reason at our sole discretion

Upon termination, your right to use the Service will immediately cease. We may delete your data in accordance with our data retention policies and applicable law. For EU users, termination does not affect your rights under GDPR regarding personal data previously processed.

15. Dispute Resolution

Informal Resolution: Before filing any legal claim, you agree to contact us and attempt to resolve the dispute informally for at least 30 days.

Governing Law: These Terms are governed by and construed in accordance with the laws of the Czech Republic, without regard to conflict of law provisions. For matters within the scope of EU law, the applicable EU regulations shall take precedence.

Jurisdiction: Any disputes arising from these Terms shall be submitted to the competent courts of the Czech Republic. For consumers within the EU/EEA, this does not affect your right to bring proceedings in the courts of your member state of residence in accordance with Regulation (EU) No 1215/2012 (Brussels I Recast).

Out-of-Court Dispute Resolution (EU consumers): The European Commission's Online Dispute Resolution platform was discontinued in July 2025. For consumers resident in the Czech Republic, the competent body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), Štěpánská 567/15, 120 00 Prague 2, https://www.coi.cz. Consumers in other EU/EEA member states may contact the competent alternative dispute resolution body in their country of residence. We are not obligated to participate in alternative dispute resolution proceedings but may choose to do so voluntarily.

Class Action Waiver (non-EU users): To the extent permitted by applicable law, you agree that any proceedings will be conducted only on an individual basis and not as a class action or representative action.

16. Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable for any modification, suspension, or discontinuation. We do not guarantee any specific uptime or availability.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and, where required by applicable law, by email notification. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service.

18. General Provisions

Severability: If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Illumate UI regarding the Service.

No Waiver: Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.

Language: These Terms are drafted in English. In the event of any discrepancy between translated versions and the English original, the English version shall prevail.

19. Contact Us

If you have any questions about these Terms of Service, please contact us at: